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Common Cause for RJ31X Failures
A common report we hear from the field is an open problem on RJ31X jacks. To-date we have found 100% of the reports were due to damage caused by inserting a 6-pin plug (RJ11 or RJ14) into the 8-pin RJ31X socket.
An RJ45 8-pin socket can typically be used for connecting a standard RJ11 or RJ14 phone plug, as the center pairs are wired the same whether using a
6-pin plug or an 8-pin plug. However, when used in an RJ31X, a 6-pin plug renders the RJ31X essentially useless for its intended purpose of monitoring and seizing line one in the case of an emergency.
The reason is when the 6-pin plug is inserted into an 8-pin socket, the outer pins (1 & 8) bend and many times won't spring back to their normal position. Afterwards when an 8-pin plug is inserted, the conductors do not make contact and the result is an open circuit. This becomes a critical problem when an RJ31X is involved in a security panel installation, as the jack is compromised if and when the security system needs to seize the lines to make a call to the security monitoring company. For more information, you can contact us at techsupport@commsysinc.com or 1-800-852-8662. |
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Founded in 1910, Suttle is a leading manufacturer of communication connectivity products to the major service providers and installers. Suttle provides connections for voice, data, and video communications throughout the world. Residential or commercial, new installation or retrofit, Suttle has the products to enable reliable communications.
An ISO 9001 and TL9000 registered company and headquartered in Hector, MN, Suttle is a wholly owned subsidiary of Communications Systems, Inc., a publicly traded company (NASDAQ: JCS).
Have questions or comments on how Suttle can better serve you? Contact Customer Service at suttlesales@commsysinc.com or by calling toll free at 1-800-852-8662, or visiting us online
at www.suttleonline.com.
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Last Month's Results
QUESTION:
What Percentage (%) of the video wiring in your own home is installed with compression
F-connectors vs crimp F-connectors?
ANSWERS:
0% - No Clue
29% - 0-10%
0% - 11-25%
14% - 26-75%
57% - 76-100%
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Future Events
IBS 2009
1/20/09 - 1/23/09
Las Vegas, NV
Booth# 1249
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