Return Policy

  1. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION.
    To receive authorization contact:
    Suttle - Customer Service
    PO Box 548
    Hector, MN  55342-0548
    800-852-8662
    Ph: 320 848-6711
    Fax:  320 848-6218
    Email: suttlesales@commsysinc.com
  2. The exchange of any factory-defective Suttle products is at the option of Suttle and in no event does Suttle assume liability for any damage beyond refund of the purchase price of its non-conforming goods, or the repair or replacement of the same.  Do not return any product without prior authorization.  Return freight should be prepaid.
  3. All requests for return should reference the invoice number and purchase order for the material ordered.  Return for credit period is within twelve (12) months from original invoice.
  4. All shipping costs for returns will be paid by the purchaser unless otherwise specified.
  5. Any material received that is not of Suttle’s manufacture, has been tampered with, or has been damaged in any way as to constitute physical abuse, will be returned to the purchaser freight collect and no credit will be issued.
  6. Returned material should be in standard package quantities and saleable condition.
  7. 25% restocking charge will be applied to all returned material.
  8. All custom-built items are NON-CANCELABLE and NON-RETURNABLE.